Refund and Returns Policy

We want you to have a smooth shopping experience. Below is our simple and clear refund/return policy.

1. When You Can Request a Refund or Exchange

You are eligible if:

• You received a damaged, defective, or wrong item
• You report the issue within 48 hours of receiving the order
• The product is unused, unopened, and in original packaging

We cannot offer returns for:

• Opened or used items
• Change of mind
• Taste preference issues
• Products damaged by customers

2. How to Request a Refund/Return

Contact us at:

📧 info@k2shilajitnuts.com
📱 WhatsApp: +92 328 7063451

Please include:

• Order number
• Issue description
• Photos/videos for verification

3. Refund Method

Once approved:

• Refunds will be sent to your original payment method
• Processing may take 3–7 business days depending on your bank/payment provider

4. Replacement Policy

For damaged or incorrect items, we will:

• Send a replacement free of cost, or
• Provide store credit (if preferred)

5. Non-Refundable Situations

• Used/opened items
• Claims made after 48 hours of delivery
• Items returned without approval